Free Shipping for Orders over R750

Please note processing times are separate to Shipping times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

During busy times of the year, there may be a longer processing and shipping time due to high volumes

Shipping Rates 

For calculated shipping rates: 

Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat-rate shipping: 

Orders over R750 - SHIPPING IS FREE

We offer R 100  flat rate shipping in South Africa for orders below R750

For local delivery in a 25km radius, we  also charge R100

Local area is WELKOM- FREE STATE.

We also offer a local pick-up option.

Deliveries are made from 10am to 4pm on Mondays to Fridays. You will receive an email with your tracking info as soon as your order is on the way to the courier. Check your spam folder for the email. 

Please track your parcel with your tracking number.

If you need to change details please contact The Courier Guy/ PUDO help on whatsapp 0648481531, OR EMAIL support@pudo.co.zawith your tracking number.

 

In-store pickup

You can skip the shipping fees with free local pickup at 28 Heide Avenue, Jim Fouche Park, Welkom. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 5pm on Mondays to Fridays. 

Thursdays we are CLOSED. Please have your order confirmation email with you when you come.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@jean-genie.co.za with your name and order number, and we will look into it for you.

Please check your orders at:

https://portal.thecourierguy.co.za/track

 

Refunds, returns, and exchanges

Check out our full return policy page here

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@jean-genie.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@jean-genie.co.za